Party Printables & Supplies Shop - Terms & Conditions
GENERAL TERMS & CONDITIONS - Upon payment you agree to have read, understood and accepted these Terms and Conditions:
The BIRD'S PARTY , logo and website are trademarks and property of N C Riches.
Bird's Party reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms and Conditions at any time. It is your responsibility to check these periodically for changes.
Bird's Party may make changes to any products or services offered on the Site, or to the applicable prices for any such products or services, at any time, without notice. The materials on the Site with respect to products and services, may be out of date, and Bird's Party makes no commitment to update the materials on the Site with respect to such products and services.
You may not use the Site or any Content for any purpose that is unlawful or prohibited by these Terms and Conditions, or to solicit the performance of any illegal activity or other activity which infringes the rights of Bird's Party or others. Privacy Policies: By using this Site, you signify your acceptance of cookies. Learn more.
1) PRINTABLE PRODUCTS
You may use our printable products for PERSONAL USE ONLY. File sharing and commercial use of these files and derivatives are not allowed. You cannot resell the files, the designs nor the finished printed product(s) or derivatives arising from parts thereof. All rights reserved by Bird’s Party. You cannot alter, remove, nor change the graphics and designs in any way. All misuse is a criminal offence.
* Printable File Format and Download - All printables are emailed to you as PDF files. We do NOT work with any other file format.
Our PDF files are password protected and you will not be able to edit them after purchase, unless it is an editable file with specified fields for editing. All our printables are designed for home printing mainly, or you may also drag and drop the PDFs onto a USB key or similar device for printing at a professional printers. Since files are password protected, you will not be able to email them to the printers nor upload them online.
To open, edit (where applicable for certain products) and print your printable files, you use FREE © Adobe Reader software: http://get.adobe.com/reader. ALL printable files have an expiry of 12 months from the date they are sent. After which date, you will not be able to view your PDFs. All our printable invitations contain a copyright mark that cannot be removed. This small mark is also visible on some printables, which may be distributed to third parties such as favor bag labels or candy wrappers.
A list of materials needed and printable instructions are given with each PDF file you purchase. Files can ONLY be opened in Adobe Reader. Printable files are password protected and will NOT open in any other programs. MAC COMPUTER USERS: The default PDF reader program that came with your computer called “Preview” will not work properly. Please ensure you only use Adobe Reader to opening all PDF files. Bird's Party cannot be held responsible if you do not have the correct piece of software or printing equipment at your disposal, or try to manipulate or work with the printable files in another way, other than stipulated by us. Full download and usage instructions are given with each file, and we cannot be held responsible if you do not follow those.
Please note that there may be variations in color between on-screen product images and actual printed files, due to different PC monitors and your printer’s color saturation settings. Bird’s Party is not responsible for such variations that result.
You will NOT be able to modify any of the printable templates (designs nor text) after purchase. In some cases, where editable fields are provided, you’ll only be able to add text in Adobe Reader. For customization beyond that, please email us for a quote.
* Printable Design Proof - We offer 1 extra proof for every printable invitation. Please ensure you type the details of your invites exactly as you want it to appear. If we make a mistakes with your printable order or text, please email us as soon as possible to avoid delays to your party. We'll do our best to rectify any problems as quickly as possible.
* Editable Printables - Any printables listed as “editable” allow YOU to add text to designated fields using FREE © Adobe Reader software. Please note that default font type, size and style is set by us and CANNOT be changed by you. These files can only be edited at time of printing, as Adobe does not allow you to save any edited files. If you require a different font or style, please ask for a quote. Subject to design time availability.
* Instant Download Printables - Any printables listed as “Instant Download” means that you receive a download link immediately after payment is approved. These download links are also emailed to you, and they expire within 48hrs. Once the files are downloaded on your computer, you do not need to keep downloading them. You simply access the PDFs in the folder where the download took place, and proceed as normal to open and print your printables.
* Personalized or Custom Printables - Some printables in-store include personalization by us, for you. This means that we can add a first name, age or photo to some of the templates in that particular printable kit or printable invitation, before the pintables are emailed to you. This personalization service is always listed in the product page and included in the price of that specific printable product. You simply provide your personalization text or photo at the check out, or email them to us after purchase along with your Order ID and details. Text will be added EXACTLY how you provide. If you do not provide your personalization text, it can cause delays to your order. Bird's Party is not responsible for such delays or mistakes. If you do NOT require personalization, please indicate "no personalization required". In which case, a generic printable will be emailed instead.
Other printables we sell, do NOT include personalization. Any personalization to our printable designs which is NOT mentioned in the product listing page (including colour changes or text - however small it may seem to you) incurs an additional fee. Please ask for a custom quote in advance. Subject to design time availability.
* Custom-Made Printables - You may also want to place an order for a complete new printable theme not yet in-store, or require a custom color scheme or modification to an existing printable design that we carry. The time it takes to complete and dispatch any custom-made printables may vary depending on the items and the party themes required, so please ask at the time of ordering for more information. Proof will be provided where appropriate for custom-made orders. It is the customer's responsibility to ensure accuracy. Your custom-made order will only be placed and guaranteed for the required date until full payment is received in full and in advance. When a custom-made listing is set up for you, a URL custom link will be emailed to you for payment, or we'll send you an invoice to pay via PayPal, which you can pay with all major credit cards or PayPal.
* Printables in Another Language - You can buy a translation service for your each printable kit. We currently offer French, Portuguese and Spanish translations for any of our printable kits, please inquire about a quote.
2) PAYMENT & PRODUCT DISPATCHING
All product prices for our current site are in US Dollars and we accept payment via our online payment gateway at Paypal ®. If you do not have a Paypal account you can still use your credit/debit card through the cart. If you need help, please don't hesitate to get in touch. Orders can only be processed upon receipt of payment in full and in advance. Your payment is completely secure on our site. Our online payment gateway, Paypal ® is kept completely secure and encrypted. To find out more information on Paypal security, please visit www.paypal.com
If you require a payment in another currency or language, please email us so we can arrange and set up a custom payment page just for you!
* Party Supplies - Our party supplies are shipped by UPS to US addresses only. More info on our Shipping page.
We do NOT ship to PO BOXES.
Party supply products can only be dispatched if the correct shipping rates have been applied for the country/destination you selected at the check out. If the correct shipping charges have not been selected, it may cause extra delays to your order. Bird's Party is not responsible for such delays. If you make a mistake, you may contact us by email to rectify the order shipping rates, providing your Order ID Number and details. An invoice for the extra shipping charges will then be issued.
Shipping times will vary according to the shipping method you selected at the check out. For more shipping information of our party supply products, please see our Shipping page. Bird's Party is not responsible for lost, damaged or stolen items, nor delays incurred during transit.
* Printable Products - Printable products are emailed WORLDWIDE.
We do NOT print or ship any printable products. ALL printable products are emailed to you in a PDF format to the email your provided at the check out. To avoid these emails going to spam, it is best to provide an Internet Service Provider email, and also add us to your address book. Bird's Party cannot be held responsible if your printables go to spam or are lost or irretrievable by your email server. But should you have any problems finding them or accessing these emails, then we will do our best to re-send the files upon receipt and verification of your order ID number.
Because printables are sent to you by email, the purchase of printable products does NOT incur a shipping charge. Please ensure you follow the instructions on the shopping cart to select the correct shipping method for your purchase of printables.
Printables that are already listed in the shop are emailed to you in PDF format within 72 business working hours (Mon-Friday). You will receive email confirmation when your order has been emailed. A rush order service can be provided upon request and for an additional fee. This is subject to design time availability.
Any printables listed as “Instant Download” means that you receive a download link immediately after payment is approved. These download links are also emailed to you and they expire within 48 hrs. Please also check your SPAM to ensure files have not been automatically sent there by your email server! If in doubt, always provide an internet service provider (ISP) email.
Bird’s Party is NOT responsible for accessibility issues of printable files after purchase - It is the customer’s duty to ensure they have all the functional equipment and software needed for viewing, printing and cutting all the printables and PDF documents prior to purchase.
3) REFUNDS & EXCHANGES
* Party Supplies:
We do NOT offer refunds/replacement on already used or opened party supplies. All items are returnable within 7 days of receipt, minus shipping costs. The customer is responsible for shipping both ways. Shipping charges will not be refunded. Please use a carrier with a tracking number and signature confirmation for any returned items to prevent any lost goods. Lost goods are the responsibility of the buyer, and refunds will only be issued for goods which reach our warehouse.
Any signs of used products, and unauthorized returns, will not be approved for return, and reshipment of products will be the responsibility of the buyer.
Damaged Items: If there are any items that arrive damaged, defective or incorrect, these items could be replaced or refunded. Please contact us within 48 hours of receipt. and provide digital photos of the damage along with your Order ID and details. All returns must be authorized first, and you'll be contacted by email with instructions.
Cupcake Stands: Cupcake stands are not eligible for refunds or exchanges.
Outside USA Orders: No returns or exchanges on international orders. You'll be given a shop credit for damaged items if eligible (see above).
Unauthorized returns, and returns of used items will be not be honored, and will be subject to a return shipping fee. We regret that we are not able to provide refunds or honor exchanges for items outside of the 7-day window.
You may email us at shop(at)birdsparty(dot)com for authorization on a return. If your item is eligible for a return, you will be notified by email with instructions. Please ensure that any authorized returns are shipped insured with a tracking number and proof of postage. Bird's Party is NOT responsible for shipping costs on return items. Bird's Party is NOT responsible for lost, damaged nor stolen packages in transit.
* Printable or Digital Products:
Each printable we sell is a unique design and as such, we do NOT give refunds nor exchanges, under any circumstances for printable. All sales are final, and Bird’s Party is NOT responsible for accessibility issues of files after purchase - It is the customer’s duty to ensure they have all the functional equipment and software needed for viewing, printing and cutting all the printables and PDF documents prior to purchase. If we make a mistake in your order, we'll do our best to rectify it as soon as possible. Please email us with your Order ID number and details.
We will do our best to make your buying experience satisfactory in every way. Please contact us if you are not entirely satisfied.
Void where prohibited by law
Bird's Party is registered and operated in France. Any offer for any feature, product or service made on the Site is void where prohibited. If you choose to access the Site from outside of France, you do so on your own initiative and you are solely responsible for complying with applicable local laws.
The information contained in this web site is subject to change without notice. Copyright © 2011-2019 Bird's Party. All rights reserved.